Frequently Asked Questions
Are you a manufacturer?
Yes, we are a manufacturer with integrated designing, manufacturing, marketing, and exporting capabilities.
Does your company hold any quality certificates?
Yes, we have obtained certificates including SGS, CE/EU, and ISO 9001.
What are your primary products?
Our main products are 100% melamine tableware, houseware, hotel and restaurant series, and kids tableware sets, widely popular in international markets.
What are your payment terms?
Generally, we quote EXW or FOB. Terms are 50% deposit via T/T before production and 50% balance paid within 7 days before shipment.
What is the production lead-time for bulk orders?
The regular lead-time is approximately 15 business days after the deposit is received and artwork is confirmed.
What is the policy for samples?
We provide 1-3 free samples of our original products (shipping at buyer's cost). Custom design samples require 10-15 days and are charged accordingly.