Frequently Asked Questions
What is the standard production time for orders?
Usually, production takes around 30 days. However, the exact time depends on the product type, order quantity, and seasonal demand.
Are samples available for quality check?
Yes, we provide free existing samples. Customers are only responsible for the courier shipping costs. Customized samples may involve additional costs and time.
Do you offer customization and branding?
Absolutely. We provide customized designs for tableware and furniture, as well as custom packaging options like printed bags and color boxes.
What shipping methods do you provide?
We offer global logistics including ocean, air, and rail freight, plus express services like FedEx and DHL. We support terms like FOB, CIF, DDP, and Door-to-Door delivery.
Do you provide restaurant layout design services?
Yes, we offer professional layout design services tailored to your space and brand image to maximize operational efficiency.
What payment methods are accepted?
We accept various payment methods, including bank transfers (T/T), credit cards, PayPal, and more, as agreed upon in the contract.
Auroch Kitchen
