Frequently Asked Questions
How do you guarantee product quality?
We always provide a pre-production sample before mass production and perform a final inspection before shipment to ensure the highest standards.
What categories of products do you offer?
We offer a wide range of kitchen-related products, including Kitchenware, Cookware, Bakeware, Tableware, and BBQ accessories.
Can I request samples and what is the lead time?
Yes, we accept sample orders. It usually takes about 15 days to prepare. For new customers, sample charges and shipping costs are required, which can be returned once an order is placed.
Do you support customized designs (OEM)?
Certainly. We accept OEM orders. Your specific design can be applied to the product, and the package carton can be designed according to your request. We are strong at customization.
What are your accepted delivery and payment terms?
We accept various delivery terms including FOB, CFR, CIF, EXW, FCA, and DDU. Accepted payment types include T/T and L/C in currencies such as USD, EUR, GBP, and CNY.
Which languages can your team communicate in?
Our team is proficient in multiple languages including English, Chinese, Spanish, Japanese, Portuguese, French, Russian, and Korean to better serve our global clients.