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Frequently Asked Questions
Question #1: What products do you provide?
We are a one-stop supplier for sublimation transfer products. With over 12 years of experience, we supply over 6,000 kinds of different sublimation products, including mugs, tumblers, pillowcases, T-shirts, phone cases, heat presses, vinyls, and more.
Question #2: When will you make delivery?
Lead time and delivery schedules vary depending on the specific quantity needed and the shipping method chosen for use.
Question #3: Can I customize my own pattern or logo?
Yes, we provide custom logo and design services. Please provide details on your requirements, including how many designs you wish to customize and the quantity per design, so we can quote an exact price.
Question #4: How can I get samples?
We can provide samples with shipping costs charged to the buyer. You can order samples to test quality. We will arrange samples for you if surplus stock is currently available.
Question #5: How is the shipping cost calculated?
Freight costs depend on weight, packing size, shipping address, and the method (Sea, Air, or Express). We will help you choose the most favorable and safest transportation method based on your order quantity.
Question #6: What is the monthly production capacity?
Our current production capacity reaches up to 1,000,000 PCS per month, ensuring stable supply for large volume orders.
Auroch Kitchen
